Returns & Exchanges
At P. Louise Cosmetics, we want you to be completely obsessed with your purchase, but we understand that sometimes a product may not meet your expectations. We offer returns on unused and unopened items within 14 days of delivery to ensure your makeup kit remains flawless.
Initiate Your Request
Contact our dedicated customer service team via email with your order number and reason for return to receive your unique return authorization code.
Secure Packaging
Ensure the products are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send your package back to our warehouse facility.
Quality Inspection & Refund
Once our team receives and inspects your items for hygiene compliance, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing